Get in Touch
Questions about Flow Ladder XP, your subscription, or your setup? Flow Ladder XP is built by traders who use it live, and we read every message.
What we can help with
- Pre-sales questions — whether Flow Ladder XP fits your platform, broker, or trading style.
- Installation & setup — getting the addon running inside NinjaTrader 8.
- Licensing & activation — your free trial, licence keys, subscriptions, and renewals.
- Technical support — questions about how the software works, and feature requests.
Response time
We aim to reply within one to three working days (UK time). Every message is answered by someone who trades with the product and knows it in depth.
Billing & refunds
OFLP is the seller for your subscription, and card payments are processed securely by Stripe on our behalf, so a Stripe-related name may appear alongside the charge on your statement. To cancel or update your payment details, use the "Manage subscription" link in your account emails, or email us and we will do it for you. For anything relating to a charge or a refund, email support@oflptrader.com and see our Refund Policy for details — we handle billing and refund questions for you directly.