Privacy Policy
Last updated: 12 July 2026
1. Who we are
This Privacy Policy explains how Shohir uddin , trading as OFLP ("we", "us", "our"), handles personal data in connection with the FlowLadder XP software and the oflptrader.com website. Contact: support@oflptrader.com.
2. Our privacy principle
FlowLadder XP is designed to keep your trading private. The software runs locally inside your own NinjaTrader 8 installation. Your orders, positions, account details, and trading activity stay on your machine — we do not collect, receive, store, or sell your trading data.
3. What the software connects to
The only outbound connection FlowLadder XP makes is a periodic licence check to verify that your subscription is valid. This licence check is handled through our licensing provider (Keygen) and transmits only the minimal information needed to validate your licence — such as your licence key and a machine identifier (fingerprint). It does not transmit your trades, positions, or account balances.
4. Information we do process
- Purchase and billing information: When you buy a subscription, the payment is processed by Paddle (our Merchant of Record). Paddle collects and processes your payment and billing details under its own privacy policy. We receive limited order information from Paddle (such as your email address, product purchased, and country) to fulfil your licence and provide support.
- Licensing information: Your licence key and machine fingerprint, used solely to activate and validate your licence.
- Support communications: If you email us, we process the information you provide to respond and provide support.
- Website data: Our website may use basic, privacy-respecting analytics and standard server logs. We do not use your data for advertising.
5. Why we process it and legal basis
We process this information to fulfil our contract with you (providing and licensing the software), to provide support, and to comply with legal obligations. This is done on the legal bases of contract performance, legitimate interests, and legal compliance under UK GDPR.
6. Who we share it with
We share information only with service providers necessary to run the business: Paddle (payments/Merchant of Record), Keygen (licence validation), and our email/hosting providers. We do not sell your personal data to anyone.
7. Data retention
We keep purchase and licensing records for as long as necessary to provide the service, meet legal and tax obligations, and resolve disputes.
8. Your rights
Under UK GDPR you have rights to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact support@oflptrader.com. You also have the right to complain to the UK Information Commissioner's Office (ICO).
9. International transfers
Some of our providers (e.g. Paddle, Keygen) may process data outside the UK. Where they do, appropriate safeguards are in place as required by UK data protection law.
10. Changes to this policy
We may update this policy; the current version is always posted here with the "last updated" date.