Refund Policy

Last updated: 30 September 2026

1. Free trial first

We offer a 14-day free trial of Flow Ladder XP with no payment card required, so you can fully evaluate the software before you pay. We strongly encourage you to use the trial to make sure it meets your needs.

If the trial has expired and you still want more time to decide, email us at support@oflptrader.com and we will consider extending it. We would rather you tried the software properly than bought it on a guess.

2. 14-day money-back guarantee

If you buy and are not happy, email us at support@oflptrader.com within 14 days of a payment and we will refund that payment in full. You do not need to give a reason, and we will not ask you to justify it.

This applies to every payment, including renewals — not just your first one. When you cancel or receive a refund, no further payments are taken and you keep access until the end of the period you have already paid for.

3. Subscriptions and cancellation

Flow Ladder XP is a subscription. You can cancel at any time to stop future renewals; you keep access until the end of your current paid period.

To cancel, use the "Manage subscription" link in your account emails and on the website to open our customer portal, or email us and we will cancel it for you. Cancelling stops the next payment — it does not, by itself, refund the period you have already paid for. If you are within 14 days of that payment, the guarantee in §2 applies and we will refund it; outside that window you are still welcome to ask.

4. Other refunds

• If the software fails to function as described and we are unable to resolve the issue, contact us and we will consider a refund in good faith, whatever the date.
• If you are a UK/EU consumer, your statutory cancellation and refund rights under applicable consumer law (including the Consumer Contracts Regulations 2013) are not affected by this policy. We do not ask you to waive them in order to download the software.
• OFLP is the provider and licensor of the software. Your subscription is sold through Link (Stripe Managed Payments), which acts as merchant of record and handles payment and any applicable tax. Refunds, where granted, are returned through Link/Stripe to the original payment method used at checkout, normally within five to ten business days of approval, depending on your bank or card provider.

5. How to request

To request a refund or cancel, email support@oflptrader.com with your order details (the name and email used at checkout, and your receipt or invoice number if you have it), and we'll respond promptly.

6. Changes

We may update this policy; the current version is always posted here.